Yelp tracks reviews of every company that’s been rated by a satisfied or dissatisfied customer. Each year the totals are looked at and vendors are given notice about all the good and bad reports. The scores are averaged and the vendor receives anywhere from a half star to five stars for their efforts.
At the end of every 12-month measurement period, Yelp awards the few companies who have consistently received 5-star reviews. All it takes is one bad review to disqualify a vendor from the honor, making a 5-star rating all the more valuable.
Today, Hi-Tech Automotive Specialists, Inc. received a signed certificate from the CEO of Yelp, Jeremy Stoppelman, for consistently receiving 5-star ratings for the past 12-month period. This honor was well received by owner John Hickey, who is proud of his team for meeting the quality standards required to exceed our customer expectations.